Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Return
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return
To initiate a return, please email us at nusratfashionuk@gmail.com with the reason for the return, along with your order number and product details. You will then need to send the item to the following address within 14 days of receiving your order:

7 Coke Street, Whitechapel, London, United Kingdom, E1 1ER

Once we receive and inspect the item, we will notify you via email if your return is accepted. If approved, we will process your refund to the original payment method you used to place the order.

Return Shipping Costs
Please note that the customer is responsible for covering the return shipping costs.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card provider to post the refund.

Damages and Issues
Please inspect your order upon receipt. If your item is defective, or damaged, or you have received the wrong item, please contact us immediately so we can resolve the issue.

Exchanges
We do not offer exchanges for items purchased online. If you need a different size, color, or product, please return the item for a refund and place a new order.

If you have any further questions regarding returns or refunds, feel free to contact us at nusratfashionuk@gmail.com.